Shipping Policy
Our current processing time for orders is 5-7 business days, excluding weekends and holidays. Once your order has been shipped, please allow 2-3 business days for tracking information to be updated in the system. The average shipping time is 3-5 business days, however this could be more depending on delays with the shipping carrier.
Shipping During Warm Weather (Spring Through Summer)
Based on the high temperatures in the Spring/Summer months please ensure that you track your order and retrieve your items as soon as they arrive to avoid any melting that may occur in the high temperatures. We assume no responsibility for melting issues and orders will not be replaced or refunded.
Incorrect Address
If a package is returned due to incorrect address inputted on an order. It is the customers responsibility to pay the reshipment fee for shipment to new address. If you choose to have a refund, once package is received a refund will be issued excluding the original shipping cost.
Delivery Issues
The Luxe Experience makes every effort to get your orders to you in a timely manner. However, once package is dropped off to the shipping carrier, we have no control over delays, stolen or lost packages. If you are having any issues with your package after it is dropped to carrier please contact USPS for assistance.
By completing a purchase with The Luxe Experience you are agreeing to our terms and policies.